What does direct billing mean?
With your authorization, the clinic may submit an eligible massage claim to your insurer. This can reduce the amount you pay upfront when your plan allows payment to the clinic.
What should I bring?
Bring your insurance card or benefit details, policy and member numbers, valid identification, and any referral your plan requires. Share insurance information through the clinic’s appropriate intake process, not our general website form.
Which providers can you process?
Call 368-889-9952 to check your provider and therapist before booking. Eligibility can vary even between plans from the same insurer.
What is predetermination?
A predetermination is a request for information about potential coverage before treatment, where your insurer supports it. It is not a guarantee of final payment.
Why might a claim be declined?
Examples include exhausted limits, an ineligible provider or service, missing referral information, incorrect member details or insurer system availability. Your insurer can explain the specific reason.
What if my insurer does not pay?
Clients remain responsible for any unpaid balance. Ask the clinic about payment and receipts if you need to submit the claim yourself.